Privacy Policy for ThaiMantra Seafood Restaurant (Pattaya, Thailand) Last Updated: January 23, 2025
1. Who We Are
Our restaurant, ThaiMantra, is located in Pattaya, Thailand. Our website address is: https://thaimantrapattaya.com. We are committed to protecting your personal data in compliance with Thailand’s Personal Data Protection Act (PDPA) .
2. Data We Collect
Comments
When you leave comments on our website, we collect:
Data shown in the comments form (name, email, comment).
Your IP address and browser user agent for spam detection.
An anonymized hash of your email (to check Gravatar usage). Approved comments display your profile picture publicly .
Media Uploads
Avoid uploading images with embedded location data (EXIF GPS). Visitors may extract location details from images on the site .
Cookies
Comment Cookies: If you opt-in, we save your name, email, and website in cookies (expiring after 1 year).
Login Cookies: Temporary cookies check browser compatibility. Persistent cookies save login/screen preferences (2 days to 1 year).
Editing Cookies: A cookie with no personal data is saved when editing content (expires in 1 day) .
Embedded Content
Embedded content (e.g., videos, maps) behaves as if you visited the source website, which may collect data, use cookies, or track interactions .
Reservations & Orders
For table bookings or delivery orders, we collect:
Name, phone number, email, and dietary preferences (if provided).
We do not collect financial/medical data unless explicitly required (e.g., allergy alerts) .
3. Legal Basis for Data Processing
We process your data based on:
Consent: Explicit approval for comments, cookies, and marketing.
Contractual Necessity: To fulfill reservations or orders.
Legitimate Interests: Improving services and preventing fraud .
4. How We Use Your Data
To manage comments, reservations, and customer service requests.
To personalize your experience (e.g., saved login details).
To send updates about promotions or events (with opt-out options) .
5. Data Sharing
Third Parties: We share data only with trusted partners (e.g., spam detection services, delivery providers) under strict confidentiality agreements.
Legal Obligations: Data may be disclosed to comply with Thai laws or protect vital interests .
6. Data Retention
Comments: Retained indefinitely to auto-approve follow-up comments.
User Profiles: Stored for registered users (editable via account settings).
Reservations/Orders: Kept for 2 years unless legal requirements dictate longer retention .
7. Your Rights Under PDPA
You have the right to:
Access, Correct, or Delete your data (excludes data required for legal/compliance purposes).
Withdraw Consent for marketing or cookies.
Object to Processing or request data portability . To exercise these rights, contact us at: [privacy@thaimantrapattaya.com].
8. International Data Transfers
Data may be transferred to third countries (e.g., spam detection servers in the EU/US) only if adequate safeguards (e.g., GDPR-compliant providers) are in place .
9. Security Measures
Encryption: Data transmitted via HTTPS.
Access Controls: Restricted to authorized staff.
Breach Protocol: Notify the PDPA Committee and affected users within 72 hours of breaches .
10. Children’s Privacy
We do not target users under 13. If we inadvertently collect minors’ data, it will be promptly deleted .
11. Policy Updates
Updates will be posted here with a revised “Last Updated” date. Significant changes will be notified via email or website banners .
Product Return Policy for Thai Mantra Pattaya Online Food Delivery
At Thai Mantra Pattaya, we strive to provide our customers with the best quality food and service. However, we understand that issues may occasionally arise. Please review our return and resolution policy below:
Limited Return Policy
Due to the nature of our products (freshly prepared food), we have a limited ability to accept returns. Once food has been delivered, it cannot be returned or exchanged for health and safety reasons. However, we are committed to resolving any issues you may encounter.
Reporting Issues
If you experience any of the following problems with your order, please contact us immediately for clarification and resolution:
Missing Items: If any items from your order are missing.
Incorrect Items: If you receive an item you did not order.
Quality Concerns: If there is an issue with the quality of the food delivered (e.g., spoiled or damaged items).
How to Contact Us
To report an issue, please contact the restaurant directly via:
Phone: +66-802200895
Email: hello@thaimantrapattaya.com
When contacting us, please provide the following details to help us resolve the issue quickly:
Your order number.
A description of the issue.
Photos of the food or packaging (if applicable).
Resolution Process
Once we receive your complaint, we will:
Investigate the Issue: Verify the details of your order and the reported problem.
Provide a Resolution: Depending on the nature of the issue, we may offer:
A replacement for the missing or incorrect item.
A discount or refund for the affected item(s).
A credit for your next order.
Timeframe for Reporting Issues
To ensure a prompt resolution, please report any issues within 24 hours of receiving your order. Complaints made after this timeframe may not be eligible for resolution.
Refunds and Credits
Refunds or credits will be issued at the discretion of Thai Mantra Pattaya based on the specific circumstances of the issue. Refunds may take up to 5-7 business days to process, depending on your payment method.
Non-Refundable Items
Please note that the following are not eligible for refunds or credits:
Orders where no issue is reported within the 24-hour timeframe.
Food that has been consumed or tampered with after delivery.
Dissatisfaction based on personal taste preferences.
We appreciate your understanding and cooperation. At Thai Mantra Pattaya, your satisfaction is our priority, and we will do our best to ensure a positive dining experience every time you order with us.For further questions or concerns, feel free to reach out to us. Thank you for choosing Thai Mantra Pattaya!
