Product Return Policy for Thai Mantra Pattaya Online Food Delivery
At Thai Mantra Pattaya, we strive to provide our customers with the best quality food and service. However, we understand that issues may occasionally arise. Please review our return and resolution policy below:
Limited Return Policy
Due to the nature of our products (freshly prepared food), we have a limited ability to accept returns. Once food has been delivered, it cannot be returned or exchanged for health and safety reasons. However, we are committed to resolving any issues you may encounter.
Reporting Issues
If you experience any of the following problems with your order, please contact us immediately for clarification and resolution:
Missing Items: If any items from your order are missing.
Incorrect Items: If you receive an item you did not order.
Quality Concerns: If there is an issue with the quality of the food delivered (e.g., spoiled or damaged items).
How to Contact Us
To report an issue, please contact the restaurant directly via:
Phone: +66-802200895
Email: hello@thaimantrapattaya.com
When contacting us, please provide the following details to help us resolve the issue quickly:
Your order number.
A description of the issue.
Photos of the food or packaging (if applicable).
Resolution Process
Once we receive your complaint, we will:
Investigate the Issue: Verify the details of your order and the reported problem.
Provide a Resolution: Depending on the nature of the issue, we may offer:
A replacement for the missing or incorrect item.
A discount or refund for the affected item(s).
A credit for your next order.
Timeframe for Reporting Issues
To ensure a prompt resolution, please report any issues within 24 hours of receiving your order. Complaints made after this timeframe may not be eligible for resolution.
Refunds and Credits
Refunds or credits will be issued at the discretion of Thai Mantra Pattaya based on the specific circumstances of the issue. Refunds may take up to 5-7 business days to process, depending on your payment method.
Non-Refundable Items
Please note that the following are not eligible for refunds or credits:
Orders where no issue is reported within the 24-hour timeframe.
Food that has been consumed or tampered with after delivery.
Dissatisfaction based on personal taste preferences.
We appreciate your understanding and cooperation. At Thai Mantra Pattaya, your satisfaction is our priority, and we will do our best to ensure a positive dining experience every time you order with us.For further questions or concerns, feel free to reach out to us. Thank you for choosing Thai Mantra Pattaya!
